Common questions

Ad account suspensions are a normal operational risk in this space. The contingency plan is built in from Day 1: a backup account structure is staged, creative is pre-reviewed for policy adherence, and appeals are filed within 24 hours of any suspension. Clinics are not left dark while appeals work through the queue.

LegitScript certification is required to run paid ads on Meta and Google for healthcare or pharmacy-adjacent services. Clinics that are not yet certified can begin onboarding while the application is in progress. The process typically takes 30 to 45 days. Organic and retargeting work can proceed in the interim.

Peptide OS, the CRM layer, is architected to handle PHI in compliance with HIPAA requirements. BAAs are available for any vendor integration that touches patient data. Ad management does not require PHI; audience targeting is built from aggregated signals, not individual patient records.

Compounded peptides occupy a narrow advertising lane. They can be referenced in compliant copy under certain conditions, but not promoted with specific compound names in most contexts. The strategy used is benefit-forward, protocol-adjacent copy that draws the right patient without triggering pharmacy or drug-classification review. This is a core competency, not a workaround.

The retainer covers Meta and Google ad management, Peptide OS CRM access and configuration, the AI booking chatbot, and weekly performance reporting. Ad spend is billed separately and paid directly to the platform by the clinic. There is no markup on media spend.

Yes. A one-time onboarding fee covers platform provisioning, pixel and CAPI configuration, brand brief, initial creative production, and CRM intake automation build. The amount is scoped to the clinic's existing infrastructure. It is discussed and quoted before the contract is signed.

Yes. There is no long-term contract. The engagement operates month-to-month after onboarding. A 30-day notice period applies so that active campaigns can be transitioned cleanly.

The clinic owns the ad account. GrowthRx Labs operates as an administrator, not the account holder. If the engagement ends, the clinic retains full access to all ad history, audiences, and pixel data.

The clinic owns all CRM data, including patient records, conversation history, and pipeline data. Peptide OS is configured under the clinic's credentials. Data export is available at any time in standard formats.

Yes. A full data export is provided at offboarding, including ad account history, CRM contacts, automation logic, and reporting. The goal is to leave the clinic better-equipped than before the engagement started.

The standard timeline is 14 days from contract signature to first published campaign. The gating factor is usually the brand brief approval and ad creative sign-off, both of which require the clinic team to review and confirm.

Not immediately. Peptide OS runs alongside most existing CRMs during a transition window. The goal is to migrate patient records and automations progressively, not to create a disruption on Day 1. Most clinics are fully migrated within 30 days.